Account Help and Troubleshooting on Pets Connected

We want your experience on PetsConnected.com to be smooth, easy, and enjoyable.
If you're ever stuck, here’s a quick guide to solving common account issues.

🔑 I Can't Log In

If you’re having trouble logging into your account:

• Check your email and password for typos (remember, passwords are case-sensitive)

• Reset your password by clicking 'Forgot Password?' on the login page

• Check your spam or junk folder for reset emails

If problems continue, reach out to our support team — we are happy to help.

✍️ I Want to Change My Email or Password

You can update your email address or password easily:

1. Log in to your account

2. Go to 'Account Settings'

3. Edit your email address or choose a new password

4. Save your changes

Keeping your details up to date ensures you never miss an important message about your adverts.

📢 I Can't Post or Edit My Advert

If you cannot create or edit an advert, it could be because:

• Your account is not fully verified yet (check your email for any confirmation links)

• The advert needs moderation approval (this can take a short time)

• You are missing required details like location, pet age, or price

Make sure your advert follows our posting rules to avoid delays.

🧹 I Want to Delete My Advert or Account

To delete an advert:

1. Go to 'My Adverts'

2. Find the advert you want to remove

3. Click 'Delete' or 'Unpublish'

To delete your whole account, please contact our support team.
We’ll verify your request and process the deletion securely.

🛡️ I Think My Account Was Hacked

If you suspect unauthorised access:

• Immediately reset your password

• Contact our support team so we can investigate and secure your account

• Watch for unusual emails or changes to your adverts

Your safety is our priority, and we take account security very seriously.

Still need help?
Our friendly team is ready to assist you — just reach out via our Contact Us page.
At PetsConnected.com, support is only ever a few clicks away.

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