Privacy Policy & Cookie Usage
Updated 08 November, 2025
1. Introduction
Pets Connected (“we”, “us”, “our”) operates a global online platform that enables users to list pets, products, services, events, competitions, digital content, and advertisements, as well as communicate with other users. We are committed to protecting your privacy and handling your personal data responsibly and transparently.
2. Information We Collect
We may collect and process the following categories of data:
- Account details (name, email address, phone number, password hash)
- Profile information and uploaded content (photos, videos, descriptions)
- Messages and communications sent through our platform
- Payment and transaction records (processed securely via third-party payment providers)
- IP address, device type, browser, and usage data
- Competition entries, votes, and subscription activity
3. How We Use Your Information
- To create and manage user accounts
- To process memberships, subscriptions, competitions, and digital purchases
- To display listings, adverts, and promoted content
- To enable messaging and platform communication
- To moderate content and enforce platform rules
- To improve security, performance, and user experience
- To meet legal and regulatory obligations
4. Content Moderation & Automated Systems
We use automated and manual moderation systems to help detect prohibited content, including abuse, illegal activity, explicit material, scams, and policy violations. This may include automated scanning of text, images, and videos uploaded to the platform.
Automated decisions are used only to assist moderation and security. Final enforcement actions may involve human review.
5. Payments, Memberships & Subscriptions
Pets Connected offers paid memberships, competition subscriptions, digital products, advert boosts, featured listings, and advertising placements.
- All payments are processed securely by third-party payment providers
- We do not store full card or banking details on our servers
- Memberships and subscriptions provide immediate access to digital services
6. Refund Policy
All digital purchases on Pets Connected are non-refundable.
- Membership fees are non-refundable once activated
- Subscriptions are billed in advance and are non-refundable
- Advert boosts, featured listings, and advertising placements are non-refundable
- Competition entries, votes, and digital access are non-refundable
- Digital products and downloadable content are non-refundable
Refunds will only be considered where required by law or in cases of proven billing error.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to operate and improve our platform. These include:
- Essential cookies required for site functionality
- Authentication and session cookies
- Preference and performance cookies
- Analytics cookies to understand platform usage
You can manage or disable cookies via your browser settings. Some features may not function correctly without cookies.
8. Data Sharing
We do not sell your personal data. We may share limited data with trusted third parties where necessary to operate the platform, including:
- Payment processors
- Email and notification services
- Security, analytics, and hosting providers
- Legal or regulatory authorities where required by law
9. Data Retention
We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
10. Your Rights
Under UK and EU data protection laws, you have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent where applicable
11. Account Termination
We reserve the right to suspend or terminate accounts that breach our terms, misuse the platform, or engage in prohibited activity. Paid services remain non-refundable following termination.
12. Security
We implement technical and organisational measures to protect your data. However, no online system can be guaranteed to be completely secure.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
14. Contact
If you have any questions about this Privacy Policy or your data, please contact us through the Pets Connected platform.
