Enabling Two-Factor Authentication (2FA) on Your Account

At PetsConnected.com, we take your account security seriously.
To help protect your information and keep your account safe, we recommend enabling Two-Factor Authentication (2FA).

Here’s how to set it up:

🛡️ What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) is an extra layer of security that requires you to verify your identity in two steps:

1. Enter your password (first factor).

2. Provide a one-time code sent to your phone or email (second factor).

This makes it much harder for anyone to access your account without your permission, even if they know your password.

🔑 How to Enable 2FA

1. Log in to your Pets Connected account.

2. Go to Account Settings — Click on your profile icon at the top right and select Account Settings.

3. Find the Two-Factor Authentication (2FA) section — Scroll down to the Security section.

4. Click “Enable 2FA” — Follow the prompts to start the setup process.

5. Choose your preferred verification method:

   • Phone number (via SMS) — Receive your code through text.

   • Authenticator app (e.g., Google Authenticator) — Scan a QR code to generate your code.

📱 How to Set Up 2FA via Phone Number

• Choose Phone Number as your preferred method.

• Enter your mobile number and click Send Code.

• You will receive a text message with a one-time code.

• Enter the code into the field provided and click Verify.

🔐 How to Set Up 2FA via Authenticator App

• Choose Authenticator App as your preferred method.

• Download and install an authenticator app (e.g., Google Authenticator or Authy).

• Open the app and scan the QR code provided.

• Enter the code generated in your authenticator app and click Verify.

✅ Confirm and Save

Once you’ve completed the verification, 2FA will be enabled on your account.
You’ll be prompted to enter the code each time you log in, providing an extra layer of protection.

⚠️ What to Do if You Lose Access to Your 2FA Device

If you lose access to your phone or authenticator app, don’t worry:

1. Go to the Account Settings and look for the 2FA recovery options.

2. Follow the instructions to regain access to your account, or contact our support team if you need further assistance.

At PetsConnected.com, Two-Factor Authentication ensures your account stays safe, giving you peace of mind as you connect with pets and services.

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