Information for Authorities: Working Together with Pets Connected

At PetsConnected.com, we are fully committed to supporting animal welfare, public safety, and legal compliance.
We welcome cooperation with government bodies, licensing authorities, and enforcement agencies to maintain a safe, responsible platform.

Here’s how we work with authorities:

📜 Providing Information to Authorities

When approached by a recognised authority (such as a local council, Trading Standards, police, or an animal welfare organisation), we can assist by:

• Sharing advert details

• Confirming user registration data (where lawful and appropriate)

• Providing communication records relating to specific cases

• Cooperating fully in investigations of animal welfare concerns, licensing breaches, or fraudulent activity

Requests for information must be submitted formally and in accordance with applicable data protection laws.

🛡️ Supporting Enforcement and Welfare Investigations

We are proud to assist enforcement agencies investigating:

• Breaches of breeding or pet selling licences

• Suspected illegal wildlife trade

• Animal neglect, mistreatment, or cruelty

• Sale of banned or restricted species

• Fraudulent activity targeting buyers or sellers

If we receive credible information regarding illegal or unethical behaviour, we may also proactively suspend adverts and accounts while investigations take place.

🔒 Protecting User Privacy

While we support legitimate investigations, we always balance cooperation with our obligation to protect user privacy under relevant laws, including the UK GDPR and Data Protection Act 2018.

Information will only be shared where legally justified and necessary to protect animals, users, or the public interest.

🤝 How to Contact Us as an Authority

Authorities wishing to request information, report concerns, or coordinate investigations can contact our dedicated compliance team via:

Email: support@petsconnected.com
Subject line: Authority Request - [Nature of Enquiry]

Please include sufficient detail (such as advert ID, user ID, dates, and a summary of concerns) to help us process your request efficiently.

Thank you to all authorities, councils, and animal welfare agencies who work alongside us.
At PetsConnected.com, we believe that protecting pets and the public is a shared responsibility.

🐾