Reporting Users / Adverts on Pets Connected: How to Keep the Community Safe

At PetsConnected.com, the safety and well-being of pets and users is our top priority.
If you come across an advert or user that seems suspicious, violates our guidelines, or raises concerns, we encourage you to report it immediately.

Here’s how to report users and adverts:

🚨 When to Report a User or Advert

You should report an advert or user if:

• The advert violates our animal welfare standards (e.g., offering pets for sale that don’t meet our minimum age requirements).

• The user is engaging in scam behaviour or fraudulent activity (e.g., misrepresenting the pet’s health or breed).

• The advert is misleading or contains false information.

• You believe the user is breaching Pets Connected’s Terms of Use or Community Guidelines.

• There are concerns about animal abuse or mistreatment.

If you have any doubts, it’s always best to report it so we can investigate and take appropriate action.

📋 How to Report an Advert

To report an advert:

1. Open the advert page you want to report.

2. Scroll to the bottom of the page and click the Report This Advert button.

3. Choose the reason for the report (e.g., misleading information, welfare concerns).

4. Provide any additional details to support your report, if needed.

5. Submit the report — our team will review it and take the necessary steps.

🧑‍⚖️ How to Report a User

If you want to report a user:

1. Visit their profile page by clicking on their name or username.

2. Click the Report User button.

3. Choose the reason for the report (e.g., scam, harassment, breach of terms).

4. Add any additional details or context to help us understand the situation.

Once reported, we’ll investigate the issue and take action based on our findings.

🛡️ What Happens After You Report an Issue?

Once a report is submitted:

• Our Trust & Safety team will review the case.

• We may contact you for additional information or clarification.

• If the advert or user is found to be in violation of our guidelines, we will take appropriate action, which could include removing the advert or banning the user.

We strive to act quickly to maintain the integrity of the platform.

🔐 Your Privacy and Security

Rest assured that your identity will remain confidential throughout the reporting process.
We take privacy seriously and will not disclose your personal details to the reported user.

At PetsConnected.com, your reports help keep our platform safe and trustworthy.
Thank you for being a part of our community and helping to ensure pets and people connect in a responsible, ethical way.

🐾